Do we have to talk about this?… lets hope not! 🙂
Our vans are completely refurbished, and we spend much of the winter ensuring that each van is mechanically sound. We also work with the best Westfalia repair shop in the Northwest to assure that the van that we provide for you is completely road-ready.
Your rental package includes an optional $15 per day for Coach-Net 24/7 roadside assistance available through our booking partner Outdoorsy. Details on this service are available on the Outdoorsy site https://www.outdoorsy.co/dashboard/coach-net.
If your van has a mechanical problem (we are not talking about a flat tire) while you are in the middle of your vacation, please call us. If the problem is a small one, we will either travel to you to fix the issue or help you get a tow to a reputable repair shop near you. Please understand that help is a day away if you are in Yellowstone.
Unless the failure is the result of negligence, the repairs are covered by us. If you are in a dangerous spot on the side of the highway, arrange for a tow to safety immediately.
If the problem is a catastrophic one, we will bring you another van, if possible, so that you can continue your trip. If another van is not available, we will arrange to refund all of your remaining rental nights and arrange for transport back to Bellingham. We will also refund an additional $180 (one nights rental) for accommodations and if necessary, a rental car the night of your breakdown.
Chuckanut Westfalias has your back! Now, can we get back to the fun?